MCA Suite highly recommends using your own SMTP server to avoid emails getting sent to spam boxes.  Often times sending emails out from MCA Suite using MCA Suite's Email Provider will be marked as spam by Internet Service Provider (ISP) mail services. To ensure better delivery of your emails to your destination, MCA Suite allows you to send email through your mail servers using SMTP. Important note, all outgoing emails will come from one address including internal notes and your submission emails to funders.

To integrate your mail server with MCA Suite, follow the steps below to setup your mail server to integrate with MCA Suite:

1.  Create an email address on your mail server. This email address will be used to send and receive all emails from MCA Suite to your recipients. For example, where "submissions" is the email address (account) and is your domain.

2.  Once you have your email address created on your mail server, you will need to obtain the following information to be entered into MCA Suite's Admin > Setup > SMTP page:  

  • Host
  • Port
  • Secured?
  • TLS 
  • Email address / username
  • Password

If you are using Google (Gmail), there is additional caveat.  Recently May 2022, Google has disabled password authentication for SMTP.  If you have 2 Step Verification setup in your google account, you can create an app password and give access to Mail.  Use that password for the SMTP password.  Gmail limits 2000 emails to be sent daily this way.  Further instructions creating an app password for gmail can be found here.

If you are using Outlook365, choose Outlook365 in the Service.  You will need to create an app password for the account and also enable and enforce MFA for the user.

3.  After initial save, please test an email by pressing the Test Email button.  An e-mail will be sent to your username.  If you received an email, check 'Enabled' and save again.